Call Center Supervisor Job at Magellan Solutions USA (MSUSA), Erie, PA

MU1aMXlqK0dJUmc2dWJKWFZOblRSMXNtQ3c9PQ==
  • Magellan Solutions USA (MSUSA)
  • Erie, PA

Job Description

Working Supervisor - Onsite Only

Job Description

Title: Working Call Center Supervisor - Onsite

Would you like to be a call center supervisor? Have you have been in a situation where you had all of the responsibilities of a supervisor, but never received the recognition for your efforts?

This is your chance to be THE supervisor for an entire call center.

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.

Advantages of this position include:

  • Full benefits including healthcare, 401K and Paid time off.
  • A staffing team is available to assist you in hiring new staff as needed
  • Multi-year contract

Key requirements for this position include:

  1. Must be a US Citizen and have a Real ID.
  2. One (1) or more years of call center experience.
  3. Six or more months of call center supervisory experience.
  4. Ability to regularly interface with Magellan and client management
  5. Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline
  6. Experience onboarding, training and managing call center service representatives
  7. Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.
  8. Experience with Microsoft Office software including Word, Excel, Outlook and Teams.
  9. Experience with payroll systems such as ADP is a plus.
  10. Experience with Cisco, Nortel or other Call Center software is a plus.
  11. Strong written and verbal communication skills.

We encourage veterans to apply.

You must be able to pass a detailed background check.

Job Tags

Full time, Contract work, Work at office,

Similar Jobs

The Marvin Group

ELECTRICAL ASSEMBLER I Job at The Marvin Group

 ...Our collaboration extends across a diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. SCOPE Be part of a team that is engaged in assembly and testing of electrical components... 

Fenco Solutions

Marketing and Digital Content Specialist Job at Fenco Solutions

 ...diverse range of content, from catalogs and product sheets to social media posts and SEO strategies. If you thrive on blending creativity...  ...Be Doing Web Optimization, SEO & Digital Engagement (75%) Manage and update website content through CMS (e.g., WordPress,... 

POOLHOUSE

Video Editor Job at POOLHOUSE

 ...Were looking for an individual who loves to tell a good story, and who can push the envelope of how its told. As a Video Editor , you will join the POOLHOUSE Post-Production department in working with footage, dialogue, music, sound effects and motion graphics to... 

Jimmy John's

Night Time Delivery Driver Job at Jimmy John's

 ...family because lets be honest, nobody can compete with the Rockstars of Jimmy Johns. Calling all Go-Getters. As a Delivery Driver, you will ensure that delivery orders are accurate and will deliver products to customers in a safe and courteous manner. When you... 

BioLife

Paramedic - Plasma Center - English/Spanish Speaking Job at BioLife

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment...