Job Description

Case Manager – Full Time- Emergency Shelter

Rate of pay: $23.00 per hour

Join the Rescue Mission Team!

The Rescue Mission is seeking a 1st shift Case Manager to work with the homeless population in Syracuse, NY. The Case Manager assists clients by assessing their needs and collaborating with appropriate services to aide clients in moving toward healthy independence. This position will assist in maintaining a structured, safe, and supportive environment which reflects the mission, vision and values of the Rescue Mission.



Additional Duties:
The Case Manager will manage a caseload and provide timely and accurate documentation. The role involves assessing client strengths and barriers, developing and monitoring client goals, and offering supportive counseling to promote positive growth. The Case Manager will establish strong rapport with clients, assist in setting attainable goals, and track progress through regular assessments and follow-ups. They will also connect clients to appropriate services and resources, ensuring communication with partner agencies is handled promptly. The position requires maintaining professional boundaries, confidentiality, and collaboration with community services such as financial, mental health, and legal support. Attendance at required meetings, adherence to safety policies, and the flexibility to perform other duties as assigned are also key components of this role. Regular, in-person attendance is essential.

  Requirements:

• Associate's degree in human services or related field or equivalent work experience
• Bachelor’s degree in social work or related field preferred
• Previous related work experience 
• Valid NYS Driver License in compliance with company driving criteria
• Familiarity with community services a plus
• Bi-lingual skills a plus

Rate of Pay:

$23.00

  Knowledge, Skills, & Abilities Needed to Perform Effectively in this Position:

• Ability to demonstrate sensitivity and compassion toward a vulnerable population. 
• Ability to maintain a calm professional presence at all times while handling daily stress from working with individuals with complex issues
• Strong Communicate skills, both written and oral
• Strong interviewing and assessment skills
• Ability to use critical thinking and problem solving skills
• Strong Time Management
• Strong Computer Skills including Microsoft Office
• Team player 
• Passion for the mission and vision of the organization

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

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