Job Description
JOB SUMMARY: Responsible for supporting Digital Organizational Change Management (OCM) leadership to deliver tasks in association with OCM methodology for large-scale transformational projects with multiple workstreams. Complete detailed tasks to perform change impact assessments, operational readiness, communication plans, stakeholder maps, etc. to ensure appropriate communication and visibility to appropriate stakeholders across the Proxima program.
DUTIES & RESPONSIBILITIES:
- Support develop and maintain project management and enterprise transformation documentation, such as project charters and plans, deployment playbooks, transformation plans, implementation plans, training manuals, mitigation plans, executive status reports, detailing every facet of the initiative(s) based on Organizational Change Management (OCM) strategy for the Proxima program.
- Work directly with the Snr Director of PMO and OCM to deliver program change strategy elements - including communications, training, and operational readiness that deliver against initiative objectives and desired business results.
- Support the creation and delivery of critical OCM deliverables, some examples include: Change impact assessments and mitigation plans, Stakeholder assessments and engagement plans, Communications strategy and execution plans, Training needs assessment, strategy, and approach, Organization design and role alignment, Culture assessment and change strategy, Project/program relationship maps, Project/program RACI.
- Draft stakeholder communication in support of established program/project communication plans.
- Maintain a checklist of OCM delivery requirements. Support summary and reporting of status against the defined OCM checklist.
- Provide input to OCM leadership on the maturity of deliverables to be able to determine project/program health against OCM strategy.
- Work with business stakeholders and critical organizational decision makers/leadership to gather key input that will drive OCM strategy and communication plans.
- Support the development of leading practices, templates, communication strategies and communication approaches.
- Track and manage communications according to communication plan to ensure all appropriate and relevant stakeholders are included based on intended message/communication objective.
- Maintain stakeholder relationship mapping for a project program, ensuring regular review and updates for broader organization or personnel changes.
- Work with technical teams ensure information is fully understood and the business remains informed of updates, options and product expectations.
- Work in close collaboration with the Proxima PMO function to understand program risks and update/modify communication plans/strategy as needed as a result of the program status and projectory.
- Perform other job related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Computer Science, Management Information Systems, Business Administration, Project Management or related field.
EXPERIENCE:
- 3+ years of experience performing OCM & Project Management capabilities within an 'agile' framework.
- Experience collaborating with cross-functional teams and managing stakeholder relationships.
- Experience in reporting to executive leadership.
- Experience with complex environments with multiple dependencies.
- Experience planning, managing, and measuring enterprise change
- Experience working on large-scale programs across multiple workstreams and business units.
COMPETENCIES/SKILLS:
- Strong organizational and management skills.
- Ability to make strong, effective, sound and independent decisions and logical judgment to assure timely completion of projects and resolutions.
- Excellent communication and interpersonal skills.
- Exceptional listening, communication (written & oral), facilitation, and presentation skills.
- Ability to work in a fast paced environment, and anticipate the needs of a changing landscape.
- Technical acumen to understand product development and delivery.
- Ability to deal effectively with multiple priorities under tight deadlines by delegating appropriate resources and setting the appropriate expectations.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with diverse teams.
- Strong written and oral communication skills.
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