Job Description

Description Provide technical support and expertise for network systems for a university medical system. Responsible for the implementation and support of network equipment, network software, daily operational incidents, service request tickets, network and VoIP break/fix support, incident escalation, network maintenance and network configuration. Provide day-to-day support of the 24 x 7 production environment, including core, distribution, wired and wireless access layers, IPAM, DHCP, VoIP systems, WAN, and network monitoring. Build, install, monitor, optimize, troubleshoot, maintain and document a variety of systems of the network; assess production network configurations and network health, identify issues, and recommend remediation actions; participate in network hardware refresh, new network segment builds, and WAN clinic builds; perform network monitoring configuration, addition, deletions, and changes for enterprise monitoring platforms; and perform monitoring, diagnosing, and troubleshooting to optimize systems and networked components as necessary to resolve problems and improve quality and performance. Salary range: $115,690 to $227,700/year The employer offers hybrid work-from-home benefit for this position within commuting distance from the jobsiteQualifications Required:Bachelor's degree in computer science, information systems, electrical engineering or a related technical field, plus five years of experience in job offered, or as a network engineer or a related occupational title. Alternatively, the employer will accept Master's degree in computer science, information systems, electrical engineering or a related technical field, plus three years of experience in job offered, or as a network engineer or a related occupational title. The employer will accept any suitable combination of education and experience. * Experience analyzing end-user business needs and devising effective cost-efficient recommendations. * Demonstrated experience writing clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures. * Experience communicating with product end-users. * Demonstrated experience working both independently and in team-oriented environment. * Experience researching and testing new communication and networking technologies and processes. * Demonstrated knowledge of DNS, DHCP and TCP/IP. * Demonstrated data networking skills including IP & Ethernet routing and switching based network design. * Experience with testing and implementations utilizing the OSI seven layer model. * Experience working with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, and TACACS+. * Experience using network protocol analyzers and sniffers including WireShark and Fluke tools. * Experience deciphering packet captures. * Experience supporting VoIP and ISP services support systems for network management including Voice technologies utilizing IP switching and routing architectures. * Experience working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, and Class of Service (CoS). * Demonstrated knowledge of different cabling types including multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5, Cat5e, Cat6, and RJ45. * Experience utilizing troubleshooting tools including traceroute, ping, mtr, nmap, netstat, ipconfig or ifconfig, and iperf. Experience providing communication system status reports to management or support personnel. UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

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