Job Description

Job Title: Front Counter Person – Print Shop Location: Porlland, Oregon Company: AlphaGraphics Portland About Us: AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection. Job Description: We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you’ll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills. Key Responsibilities: * Greet customers in a friendly and professional manner. * Provide information on our printing services and assist with product selection. * Process orders, including quoting, invoicing, and processing payments. * Handle customer inquiries and troubleshoot issues with print orders.

• Using automated software tools, follow up on estimates

Coordinate with production staff to ensure jobs are completed on time and to customer specifications. * Maintain a clean and organized front counter area. * Answer phones and respond to email inquiries. * Assist with inventory management and ordering supplies as needed. Qualifications: * Previous customer service or retail experience preferred. * Strong communication and organizational skills. * Ability to handle multiple tasks efficiently and with attention to detail. * Basic math skills for processing payments and creating quotes. * Comfortable using office software (e.g., Microsoft Office, email, etc.). * Experience in the printing industry is a plus but not required. * A positive, can-do attitude and a team player mentality. * Ability to problem solve and be solutions oriented

• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• 2-3 years facing customer service experience required
• High School diploma or GED required, college education in Marketing, Communications or Business preferred

Benefits: * Competitive hourly wage + potential for performance-based bonuses. * Opportunity for growth and advancement within the company. * Friendly and supportive work environment. How to Apply: Interested candidates are invited to send their resume and a brief cover letter to us243@alphagraphics.com or drop by our shop at 200 SW Market Street, Portland OR. We look forward to meeting you!

Job Tags

Hourly pay, Full time, Work at office,

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