Job Description

Job Ad: Entry Level Customer Service Assistant Company: Think Tell Junction Location: Los Angeles, CA Salary: $37,000 - $46,000 per year Job Type: Full-time Work Type: In-person (strictly on-site) About Us Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding. Job Description ThinkTell Junction We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the face of our company, providing exceptional support and service to our valued customers. As an Entry Level Customer Service Assistant, you will have the opportunity to develop your skills in a fast-paced environment and gain hands-on experience in addressing customer inquiries, resolving issues, and ensuring satisfaction. Responsibilities

• Answer customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide detailed product information and assist customers with order placement and management.
• Resolve customer complaints and issues through effective problem-solving techniques.
• Document all customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with team members to improve processes and enhance customer experiences.
• Maintain a thorough knowledge of company products and services to provide informed assistance.

Skills & Qualifications

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Strong problem-solving skills with a customer-oriented approach.
• Familiarity with CRM systems and practices is a plus, but not required.
• Ability to work in a fast-paced environment and adapt quickly to changing situations.

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and sick leave
• Career advancement opportunities
• A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you’re looking to grow your career and make a positive impact, we encourage you to apply! Note On-campus work in Los Angeles

Job Tags

Full time,

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