Help Desk - System Administrator Job at My IT Masters, Gainesville, FL

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  • My IT Masters
  • Gainesville, FL

Job Description

My IT Master Inc., headquartered in the Gainesville area, is a quality provider of Managed IT Services, Network, Server, and PC solutions. The company has an immediate need for an IT Managed Services / Help Desk Technician for Gainesville, FL area. Ideal candidates will have the majority of the following qualifications and experience:

The ideal candidate will possess:  

  • IT Managed Services and Help Desk client experience
  • Network connectivity and troubleshooting experience
  • Thorough computer hardware and software knowledge
  • Experience with Active Directory and Exchange, Networking, IP Addressing, IP routing, and switching
  • Degree in IT or related field and/or experience in IT field
  • Excellent communication skills
  • Great work attitude, eager to help end-users

 

Responsibilities: 

  • Provide on-site and remote assistance in resolving technical support issues.
  • Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
  • Image PC's and set up users' workstations, laptops, printers, scanners, and copiers.
  • Support technology implementations/upgrades.
  • Troubleshoot, research, and resolve technical problems and incidents.
  • Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
  • Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.
  • Stay current on applicable technologies and bring that knowledge to team members.
  • Ability to manage multiple activities and tasks simultaneously.

Job Tags

Full time, Immediate start, Remote work,

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