Job Description

Position: M365 Specialist

Primary Location: Dallas

• The IT M365 Specialist would need expertise in Microsoft M365 environment including Defender.
• This role involves managing user accounts, security policies, and system configurations, as well as troubleshooting and providing support for M365 services like Exchange Online, Defender and user support during email migration.
• Tasks will include documenting, troubleshooting, and resolving end-user computer issues related to the M365 Email migration. Additionally, this role will support and assist other IT functions, as needed.
• The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

• Collaborate with M365 Project Team during email migration
• Troubleshoot & resolve M365 Email Issues including mobile devices/ipads.
• Assist team configuring Defender Security Tools.
• Support end user queries/issues as it relates to M365
• Assist with creating FAQs and Support documentation on lessons learned

Job Requirements:

• Bachelor’s degree or equivalent experience (i.e., 7+ years’ experience in technical role)
• 7+ years’ experience in M365 Environment (Exchange, Defender, Entra ID, etc.)
• 7+ years’ experience in Microsoft products (Windows, Office, Outlook, etc.)
• A+ Certification or other similar Microsoft certifications a plus
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Ability to research and test new technologies and solutions
• Time management and organizational skills

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