Job Description

Location: Candlewyck Apartments, 100 East Candlewyck Drive, Kalamazoo, MI 49001

Reports to: Property Manager and Regional Manager

Job Summary: The Maintenance Supervisor is responsible for maintaining the physical integrity of the property at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The Assistant Maintenance Supervisor will assist in anticipating, identifying, and correcting any problems involving the property and implementing procedures to prevent such issues.

• Maintain a Safe Environment: Ensure the property remains hazard-free and compliant with safety regulations.
• Cultivate Resident Satisfaction: Address maintenance requests promptly and maintain a positive living experience for residents.
• Protect the Investment: Preserve the value of the apartment property for the owner.

Duties and Responsibilities:

• Business Compliance:
  • Conduct all business by company policies, Fair Housing regulations, Fair Credit Reporting Act, and other applicable federal, state, and local laws.
• Customer/Resident Services:
  • Perform maintenance tasks personally or delegate to other maintenance staff
  • Oversee and occasionally inspect work performed by other maintenance staff.
  • Assist in managing the system for handling resident service requests and work orders, ensuring timely resolution.
  • Coordinate maintenance personnel schedules to provide 24/7 emergency coverage.
• Preventative Maintenance and Safety:
  • Assist in conducting semi-annual property inspections.
    • Conduct safety meetings with maintenance staff and maintain HAZCOM standards.
    • Stay informed about relevant laws, EPA, and OSHA regulations related to hazardous materials management.
  • Address unsafe conditions promptly (e.g., broken gates, exterior lights, etc.).
• Records and Equipment:
  • Maintain accurate records of preventative maintenance, service requests, work orders, and expenditures.
  • Schedule and perform minor routine maintenance on equipment.
  • Inspect and maintain tools in excellent condition.
• Staff Development:
  • Assist in training subordinate maintenance staff.
  • Promote a “safety first” mentality among all property staff.
  • Provide guidelines for wearing safety items.
• General Maintenance:
  • Diagnose and perform minor or routine maintenance daily, including:
  • Electrical and plumbing (including water lines).
  • A/C and heating systems.
  • Appliances (when applicable).
  • Water irrigation systems.
  • Stairs, gates, fences, patios, railings.
  • Tile, carpet, flooring.
  • Roofing, gutters, fasteners.
  • Interior/exterior lighting.
  • Fireplaces and ceiling fans.
  • Gas fixtures and appliances (where applicable).
  • Shutters, doors, cabinets, windows, sliding glass doors.
  • Boilers (gas and electric).
  • Door locks, P.O. boxes, and locks.
  • Security systems (where applicable).
  • Ceiling leaks.
  • Drywall repairs.
  • Pool areas, tile, hot tub, spa, and pool furniture.
• Timely Repairs:
  • Ensure that all make-ready repairs and services are completed correctly and on schedule.
  • Report major repairs and requisitions to the Property Manager, or Regional Manager.

Qualifications:

• Experience: A minimum of 3 years of on-site property maintenance supervising experience.
• Maintenance: 5 years (Preferred).
• Certification: Must hold an HVAC certification.

Equipment Requirements:

• Familiarity with the safe use and maintenance of various tools and equipment, including:
• Hand tools (wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.)
• Power tools (wrenches, grinders, sanders, drills, saws, etc.)
• User-propelled tools and equipment (wheelbarrows, dollies, hand-trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders, etc.)
• Mechanical equipment (motors, pumps, compressors, blowers, electric and hand power augers, etc.)
• Measuring devices (calipers, voltmeters, ohmmeters, testing meters, pH tests, gauges, etc.)

Education and Training:

• Driver’s License (Required).
• High School diploma or GED preferred (not required).
• Certified Apartment Maintenance Technician (CAMT) certification is a plus.
• EPA Certification (Required).
• HVAC Certification (Required).
• CPO Certification (A Plus).

Job Details:

• Job Type: Full-time, In-Person (Rotating On-Call with Maintenance Crew).
• Salary: $28.00 - $35.00/hour (negotiable based on experience).
• Monthly renewal bonuses ($125/unit renewed split between all property employees).
• Quarterly KPI bonuses (based on set metrics).

Benefits:

• 401(k) with matching.
• Dental Insurance.
• Employee assistance program.
• Employee discount.
• Health savings account.
• Health insurance.
• Life insurance.
• Paid time off.
• Professional development assistance.
• Referral program.
• Retirement plan.
• Vision insurance.

Schedule:

• 8-hour shifts.
• Monday to Friday (9AM-6PM)
• Must be available for On-call duties.
• Weekend availability as needed.

Founded by brothers, Hani and Raed Zidan, family is at the core of our business- family happens at home, and we are committed to providing quality housing and an exceptional living experience to thousands across the Midwest. It is only through the diverse and collective talent of our people we can achieve such a mission. We believe in empowering our associates to reach their fullest potential, both from a professional and personal fulfillment standpoint. At ZMG, each team member plays a meaningful and impactful role, which is why we are committed to providing and supporting the ongoing development of our people through role-specific workshops and industry certifications. We are not our branding, or even our name, we are our people. The collective talent, creativity, and industry expertise our teams deliver is what makes ZMG a dynamic and eclectic work environment. Are you ready to enter a rapidly growing company that supports your development? Do you thrive in seeking solutions rather than just seeing the problem? Are you looking to have a meaningful and impactful role in a company's success, and in turn, your own? If you answered yes to these questions, then explore our career opportunities.

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