Job Description

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

Within Amazon Flex we are rapidly growing as we stand up new stations and programs to facilitate rapid growth for Amazon. As the Program Manager for Flex Launches, you will plan and execute ahead of sites launching in a dedicated business. To achieve your goals, you will work with functions that cut across the organization; including planning, capacity, marketing, and business partners. You will identify defects or opportunities for improvement in our processes, and drive new processes and automation to eliminate the defects and more effectively communicate risks and opportunities in the launch space.

Key job responsibilities
- Work closely with pricing, marketing, capacity management, planning, business partners, and configuration teams on all new site/program launches
- Support new station and program launches including working with other programs and product management team leaders that wish to leverage Flex as a last mile solution
- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.
- Communicate effectively to all stakeholders as to the status of a launch
- Facilitate continuous improvement for pre-launch processes

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Job Tags

Full time, For contractors, Flexible hours,

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