Job Description
Technical Software Support Specialist Location Rogers, MN :
: North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development We are seeking a dedicated Technical Software Support Specialist to provide exceptional support for NSI equipment at both customer sites and remotely. Responsibilities: - Perform operator training on software applications, system use, troubleshooting and basic repair of state-of-the-art industrial computed tomography and radiography systems.
- Provide world class customer facing technical software support in a professional manner via phone, email, or remote support media
- Collaborate with internal teams for training and problem resolution.
- Document reproduction scenarios for software issues and assist developers in resolving and validating fixes.
- Provide networking support for NSI equipment and PC hardware.
- Keep customers informed about issue status and available fixes.
- Train operators on x-ray imaging systems, including software applications, operational theory, and basic maintenance.
- Assist with system component installation and software license management.
- Perform warranty, paid service, and service contract activities.
- Provide advanced training on NSI software modules.
- Assist in completing technical manuals and creating training videos.
- Provide timely updates to customers regarding service and support requests.
- Assist manufacturing with system integration and factory acceptance tests.
- Develop scanning techniques with application engineers for customer-specific applications.
- Work with the service coordinator on scheduling and billing.
- Perform computer troubleshooting.
Qualifications: - Effective communication skills.
- Background in computer science.
- Strong software and computer skills.
- Ability to interpret complex technical information.
- Ability to work independently with urgency and maintain composure under pressure.
- Strong customer service skills and professionalism.
- Experience in delivering hands-on training in small groups.
- Experience resolving technical issues in sensitive environments.
- Experience working with all organizational levels.
- Networking and PC hardware experience.
- Specialized training or associate's degree.
- 1 to 3+ years of experience servicing technical equipment.
- Proficiency in Microsoft and Adobe programs.
- Background in networking and PC hardware.
- Travel up to 25% may be required.
- Valid driver's license.
Benefits: - Competitive compensation and generous benefits including health, dental, life, and LTD insurance
- Paid parental leave
- 401k with match
- Tuition reimbursement program
Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Compensation Information: The pay range for this position is $26 - $34 an hour based on education and experience.
Job Tags
Full time, Contract work, Immediate start, Remote work,