Help Desk Agent Level 2 Job at LaSalle Network, Naperville, IL

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  • LaSalle Network
  • Naperville, IL

Job Description

This isn't your average help desk gig. LaSalle Network is teaming up with an industry leader to onboard 19 Help Desk Level 2 Agents for a fast-moving migration project launching this August. If you’ve got strong Microsoft O365 skills, a curious mind, and a customer-first attitude, we want to hear from you.

Our client is supporting a company-wide end-user migration following a recent acquisition, and they need a sharp team to troubleshoot and guide users through the transition. This is a fully remote role, but you’ll need to pick up gear in Schaumburg, IL. 

Help Desk Agent Level 2 Responsibilities:

  • Solve access, login, and usage issues across the Microsoft O365 suite

  • Walk users through Teams, Outlook, SharePoint, and OneDrive basics

  • Manage Intune and VPN troubleshooting

  • Support a VIP user group with elevated customer care

  • Communicate solutions clearly and patiently

Help Desk Agent Level 2 Requirements:

  • Experience with help desk or tech support (Tier 2+)

  • Strong grasp of Microsoft O365, AD, and VPN tools

  • Personable and flexible with shifting schedules

Let’s do this—get trained, go live, and support a cutting-edge tech team in a big way.

Job Tags

Remote job, Contract work, Temporary work, Flexible hours,

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